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Privacy Policy

PRIVACY POLICY

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

 

WHAT TYPE OF DATA DO WE PROCESS?

Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to treat some data or others. In general, such data will be, depending on the case, the following:

  • Your identification data (name, e-mail, other contact data, etc.).
  • Identifying data (name, e-mail) of third parties from whom you provide your data.
  • Financial and transactional information (For example: Your payment or card details, information about your reservations, cancellations…).
  • Connection, geolocation and navigation data (in case you interact with us from your cell phone, for example).
  • Commercial information if you are subscribed to our newsletter.
  • Data about your tastes and preferences.

 

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the web, we will mark some fields as mandatory, since they are data that we need to provide you with the service or give you access to the functionality in question. Please note that if you choose not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

 

FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

  1. For the development, fulfillment and execution of the Contract

This purpose includes the processing of your data mainly for:

  • Contacting you regarding updates or informational communications related to bookings and/or products purchased, including sending you quality surveys about the services and/or products provided.
  • Manage the payment of the reservation or the product you purchase, regardless of the payment method used.
  • Activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the reservation and/or purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.
  • To manage possible refunds once you have made a reservation and to manage requests for information on the availability of the different products. Invoice and to make available to you the tickets, invoices and any other document evidencing payment in respect of the reservations and/or purchases you have made on this website.
  1. To meet the requests or requests made through the various means incorporated into our website.

We only process personal data that are strictly necessary to manage or resolve your request or request, according to the needs of the same, including the reservation of tables through the web area enabled for this purpose. We also process third party data (name, email) that you have previously provided to send the chosen gift.

  1. For marketing and newsletter purposes

To the extent that you subscribe to our newsletter, your personal data will be used for the periodic sending of newsletters from HOTELES RH. You must remember that you can unsubscribe from the newsletter at any time and at no cost by communicating it to HOTELES RH in the e-mail protecciondatos@hotelesrh.com.

  1. Usability and quality analysis for the improvement of our services (Cookies)

If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and thus be able to make improvements to it. Also, sometimes, we carry out actions and quality surveys to know the degree of satisfaction of our customers and users and detect those areas where we can improve. Get more information in the cookies policy.

 

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, so we will find different legal bases under the following purposes:

  1. Desarrollo, cumplimiento y ejecución del contrato

The processing of your data is necessary for the execution of the contract that binds us with you. We understand that the processing of this data is positive for all parties involved in the payment of a purchase and in particular for you because it allows us to put in place appropriate measures to protect you against fraud attempts by third parties.

  1. Customer Service.

We consider that we have a legitimate interest in responding to requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial to you insofar as it allows us to adequately address and resolve the queries raised. When your query is related to the exercise of the rights about which we inform you below, or claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.

  1. Marketing and newsletter.

The basis of legitimacy to process your data for marketing purposes is the consent you provide or the contractual relationship that binds you to HOTELES RH, when you agree to receive personalized information through various means, when you authorize the sending of newsletter, or when you accept the legal basis to participate in a promotional action.

  1. Usability and quality analysis

We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction as we understand that the processing of this data is also beneficial to you because the purpose is to improve the user experience and provide a higher quality service.

 

¿DURANTE CUÁNTO TIEMPO CONSERVAREMOS SUS DATOS?

 

  1. Development, fulfillment and execution of the purchase and sale agreement.

We will treat your data for the time necessary to manage the purchase of products or services you have purchased and then the legally established deadlines for the fulfillment of our tax obligations. In some occasions, we will only treat some data until the moment you decide, as is the case of payment data (credit card) that you have asked us to store for possible future purchases.

  1. Customer Service

We will process your data for as long as necessary to fulfill your request or inquiry.

  1. To register on the website

We will process your data for as long as you remain a registered user (i.e. until you decide to unsubscribe).

  1. Marketing and Newsletter

We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six 6 months after the end of the action. Regardless of the fact that we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep them duly stored and protected for as long as liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case are prescribed, we will proceed to the deletion of the personal data.

 

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that support us in the services we offer you and that we detail below:

  • If applicable, entities of the RH HOTELS chain,
  • Financial institutions, reserves,
  • Technology service providers.

 

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to guaranteeing you the exercise of your rights. You may exercise them free of charge by sending us an e-mail to protecciondatos@hotelesrh.com, indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Ask us for access to the information we have about you.
  • Ask us to rectify data already in our possession. Please note that by actively providing us with your personal information by any means, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to it.
  • Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have previously informed you, or that we no longer have the legitimacy to do so.
  • Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it. If you have provided us with your consent to the processing of your data for any purpose, you also have the right to withdraw your consent at any time.
  • Moreover, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to file a complaint with the relevant supervisory authority on data protection, in particular, before the Spanish Data Protection Agency, whose website is https://www.agpd.es/ SOCIAL NETWORKS HOTELES RH has the following social networks; Facebook and Instagram, and those that will be integrated in the future. HOTELES RH will allow the user the following actions in the profiles of the social networks of HOTELES RH; once attached to the page or profile, the user may post comments, images or photographs, links or any other type of multimedia content supported by the Social Network. The user must be the owner of the copyright and intellectual property rights or have the required authorization of the affected third parties. It expressly prohibits any publication on the page, whether text, graphics, images, photographs, videos, etc.. that violate or are likely to violate morals, ethics, public order, good taste or decorum, and / or infringe, violate or violate the rights of intellectual or industrial property, the right to image or any provision of application of the current regulations. HOTELES RH reserves in any case the right to immediately remove any content posted on their social networks, and may request the permanent blocking of the social network of the user who uploads the content removed. As indicated, HOTELES RH will in no case be responsible for the content freely published by a user. The user acknowledges that the publications made in the social networks of HOTELES RH will be known by other users. HOTELES RH will not store the photographs and / or videos uploaded to the social network, but they will remain on the social network as long as the latter provides in its terms of use and privacy policy. HOTELES RH reserves the right to carry out certain promotions, activities and contests, in which the user “follower” of the social network profile of HOTELES RH may participate. The rules of each promotion or contest will be published in the corresponding social network, in accordance with the provisions of the applicable regulations. The social networks in which we organize these activities in no case sponsor, endorse or administer these activities. HOTELES RH informs you that you can advertise activities, products and services, not considered advertising activity recommendation to other users of the page HOTELES RH. Below we provide the link to the privacy policy of the different social networks: Facebook: https://www.facebook.com/help Instagram: http://instagram.com/about/legal/privacy/

 

CAMBIOS en LA POLÍTICA DE PRIVACIDAD

We may change the information contained in this Privacy Policy from time to time as we deem appropriate. If we do so, we will notify you by various means through the Platform, or even communicate to your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if appropriate, object or unsubscribe to any service or functionality.

 

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.